如何系统化地提供优秀的Pharmacist药学护理？美国Joint Commission of Pharmacy Practitioners (JCCP) 的Pharmacists' Patient Care Process绝对是其中一个答案。
今年，JCCP 更新了2014年Pharmacists' Patient Care Process，推出了2025年的Pharmacists' Patient Care Process。
Joint Commission of Pharmacy Practitioners. Pharmacists’ Patient Care Process. May 20, 2025. Available at: https://jcpp.net/wp-content/uploads/2018/10/Pharmacists-Patient-Care-Process-Document-2025.pdf.
让我们共同努力，为患者提供更卓越的服务。
The field of clinical pharmacy has transformed dramatically over the past 15 years, driven by advancements in digital tools, mobile apps, and, most recently, artificial intelligence (AI). As someone who has witnessed these changes firsthand—from my days as a Master of Pharmacy (MPharm) student at The University of Manchester to my current role as a clinical pharmacist—I want to reflect on how our access to medical information has evolved and what it means for both pharmacists and the public.
When I started my MPharm studies in 2010, the British National Formulary (BNF) and BNF for Children were my go-to references. These thick books contained essential drug information, and every pharmacy student had them on their desk. While they were invaluable, they had limitations: updates were only published biannually, and searching for specific information could be slow.
To supplement my learning, I frequently used MedicinesComplete, Google Scholar, and PubMed. These online platforms provided access to research papers and clinical guidelines, but finding the right information required patience and advanced search skills. At the time, this felt like cutting-edge technology—yet, looking back, the process was time-consuming compared to today's instant-access resources.
As I transitioned into clinical practice in 2014, I quickly realized the need for faster, more accessible drug information. Mobile apps revolutionized how pharmacists worked. Instead of flipping through physical books or sitting at a computer, I could now access trusted drug databases at my fingertips.
I started using Medscape, Micromedex, Lexicomp, and UpToDate to look up drug interactions, treatment guidelines, and evidence-based recommendations. These apps significantly improved efficiency, especially in high-pressure environments like hospitals and clinics. Additionally, the BNF and MIMS apps provided updated drug information, making printed versions almost obsolete.
This shift allowed pharmacists to provide quicker and more accurate advice to both healthcare professionals and patients. The convenience of having critical information on a smartphone meant we could make informed decisions in real time.
Then came the AI wave in 2022. The introduction of tools like ChatGPT, Gemini, Copilot, Grok, Perplexity, and DeepSeek transformed how pharmacists access and process information. Unlike traditional apps, which provide static drug monographs, AI tools allow for dynamic conversations, summarization of research papers, and even predictive analysis of drug interactions.
For example, instead of manually searching PubMed for recent studies on a specific treatment, I can now ask an AI tool for a summary of the latest evidence. If a doctor asks for recommendations on an unusual case, AI can help analyze multiple guidelines in seconds, providing a well-rounded response.
However, AI tools are not perfect. They require careful validation and should always be used alongside trusted references. While they have significantly improved the speed of information retrieval, clinical judgment remains essential. Pharmacists must verify AI-generated insights against established guidelines and their professional expertise.
From printed textbooks to mobile apps to AI-driven tools, clinical pharmacy has come a long way. These advancements have not only changed how pharmacists work but have also improved patient care by making drug information more accessible and up to date.
Looking forward, AI will likely continue to evolve, integrating with electronic health records and real-time clinical decision support systems. As pharmacists, we must embrace these changes while maintaining our core role as medication experts who ensure patient safety and effective treatment.
The journey from 2010 to 2025 has been remarkable, and the next decade promises even more innovation (Yes! Pharmacointelligence). One thing is certain: technology will keep advancing, but the human touch in pharmacy will always be irreplaceable.
Create a Culture of Caring
By Jon Gordon
To build a winning team it's essential to build a culture of caring. To build a culture of caring you must be a leader who cares. When you care, you will inspire others to care. Find ways to extend yourself to others and serve them. Write a note. Make a call. Go out of your way to serve someone. Go beyond the expected. People know you care when you go out of your way to show them they matter. A smile, an encouraging word, an extra five minutes of time, solving a problem, listening to an employee, sacrificing for a friend, and helping a team member through a challenging time can make all the difference. Never underestimate the importance of making time to make someone feel special. Then, when you develop a reputation for caring and others expect more from you, you continue to deliver more than they expect. With each caring act you are saying, “I am here to love you and serve you,” and when this happens, you attract more love and success. Your team will love working with you. People will tell stories at parties and gatherings about you. Authors may even write books about you. Caring is the ultimate team-building strategy. People make it complicated but it's simple:
When we make caring a strategy and create a culture of caring, we stand out and create success that lasts.
